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RMA

 

How to return defective merchandise :

Products Warranty :

·         Products are under warranty for one year after purchase date unless otherwise agreed
·         Warranty is null and void if products utilization was not in accordance with manufacturer recommendations
·         Normal wear items (fan, fuse wire) are not guaranteed
·         Items damaged by shipping (item scratched, broken) won’t be replace unless if defects are found and declared within three days of receipt.

Obtain a Return Merchandise Authorization number :      

  • Download  the RMA number request form.
  • Fill it then send it attached with your invoice.

Return defective items :

·         The return authorization number has to be written on the package
·         Pack items so that they will not be damaged during transport. A product damaged during shipping will not be processed
·         For motherboards: only return motherboard in its antistatic bag without accessories. They will not be taken into account and con not be claimed
·         For cases: return only the power

Warning :

·         Any products will be replaced on the spot
·         A parcel without return authorization number will be refused
·         We are not responsible for your package when you return the goods, so use a shipping service with proof of delivery and insure your packages if necessary.

 

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